Support
Vercue is made by one person. Email support@vercue.app and you will get a reply from him, usually within a day or two.
Subscriptions
In the United States, Vercue premium is $11.99 per month or $69.99 per year, billed through your Apple ID; the price in your own App Store is shown before you buy. The annual plan may include a free trial.
- To cancel: iPhone Settings › tap your name › Subscriptions › Vercue › Cancel Subscription. Access continues until the end of the period you have already paid for. Deleting the app does not cancel a subscription.
- To restore a purchase on a new phone or after reinstalling: open Vercue, go to the paywall and tap Restore purchases, signed in with the same Apple ID.
- Refunds are handled by Apple, which is the merchant for every purchase. We cannot issue them or reverse a charge; Apple decides refunds under its own policies and applicable law.
- Charged but no access? Try Restore purchases first. If that does not fix it, email us with the date of purchase and we will sort it out.
Your account and your data
- Delete your account: in the app, Settings › Delete account. This erases your profile, weights and food logs from our servers and asks Apple to revoke Vercue’s access from your Apple ID. Revocation depends on Apple and does not always succeed, so you can also remove Vercue yourself in iOS Settings › your name › Sign in with Apple — the erasure on our side happens either way. It cannot be undone, and it does not cancel your subscription — cancel that separately in Apple’s Settings.
- Ask for a copy of your data, correct something, or withdraw the permission you gave for your body and meal data without deleting your whole account: email support@vercue.app. Requests about health data from Washington and Nevada are answered within 45 days, and you can appeal a refusal by replying to it. See the Privacy Policy, and if you are in Washington or Nevada, the Consumer Health Data Privacy Policy.
Scan accuracy
Nutrition figures come from an AI estimate of a photograph. They are approximate by design, and hidden oils, sauces and cooking method are what they most often miss. You can adjust the numbers on the result screen before a meal is saved, and adding a short note about the dish before scanning usually improves the estimate. To change a meal that is already in your log, email us. If a result looks badly wrong, use the accuracy check on the result screen — those reports are read.
What Vercue is not
Vercue is a general wellness tool, not a medical device. It gives no medical advice, and it is not designed to identify allergens or to tell you whether a food is safe for an allergy or intolerance — always check ingredients independently. It is not designed for people who are pregnant, breastfeeding, or managing a medical condition affecting nutrition, or for anyone being treated for an eating disorder or told by a clinician not to track food or weight. It is for adults 18 and over.
Reach a human
Email: support@vercue.app
Vercue is operated by Pavel Movilean, Republic of Moldova, and is offered in the United States and Moldova.